August 4, 2015 - No Comments!

Virgin Mobile is a virtualnetwork operator

Virgin Mobile blames power outage Canada Goose sale for 10

HOUR service disruption and promises compensationThe company says it has now canada goose outlet canada resolved cheap canada goose goose outlet canada the "technical issue" that was preventing customers canada goose outlet from making calls(Image: PA)Get the biggest daily news stories by emailSubscribeSee our buy canada goose jacket cheap privacy noticeMore newslettersThank you for subscribingWe have more newslettersShow meSee our privacy noticeCould not subscribe, try again laterInvalid EmailVirgin Mobile finally restored service at canada goose coats around 21.30 last night, following a 10 hour outage that left thousands of customers unable to make calls or access the canada goose jacket outlet internet.The company apologised for the disruption to its service, blaming a power outage, but it did not reveal how Canada Goose Parka many people had been affected."We apologise canada goose outlet nyc for the disruption and inconvenience some of ourVirginMobilecustomers have experienced today," a spokesperson said."This was due to a technical issue which canada goose outlet in usa we now resolved."Problems started at around 11.30 on Tuesday, according to data from website DownDetector, which monitors online outages, with thousands of angry customers taking to social media to complain.Virgin Mobile is a virtualnetwork operator, which means it does not maintain its own canada goose factory outlet physical mobile network, but piggybacks on canada goose outlet parka the EE network.While a small number of people reported problems accessing EE at around the same time yesterday, according to DownDetector, it was nowhere near the number who were unable to access Virgin Mobile.Virgin Media confirmed that its cable customers (broadband, TV and home phone) were unaffected, as they run on its own physical network, which is totally separate from EE network.Badly handled The company has been criticised for its attempts to downplay the number canada goose outlet store of customers affected by the outage."It not clear why the company is not coming buy canada goose jacket clean about how many people have been affected," said Natalie Hitchins, Head of Home Products and Services at consumer group Which?"Yourmobilephone is such an integral part of being able to live and work andVirginmust be clear canadian goose jacket about how things will be canada goose outlet online uk put right for those canada goose outlet store uk customers who were impacted."The UK is already lagging behind the rest of the world on the provision of 4G. Failures only intensify the pressure onmobileoperators and the regulator to up their game to ensure we get a decent service."Virgin Mobile outage UK: canada goose outlet jackets Firm issues statement on refund and uk canada goose outlet compensation rightsVirgin Media operates an automatic compensation scheme, which the company says "offers fair and consistent compensation for our customers who experience canada goose store a qualifying service issue".This works by automatically crediting your bill for fixed phone line and broadband issues.However, it is not clear whether Virgin Mobile will use a similar method to compensate customers, or whether they will be required to proactively apply for compensation.

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